Send copy of issue to another person

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Send copy of issue to another person

Postby MightyMouse58 » Nov 07, 2017 6:20 pm

Hi,

I know I can only assign an issue to one person (and I have that working well), but how can I also send a copy of that issue to another person e.g. the project manager, at the same time?

Advice appreciated.
The only easy day was yesterday
Carl
Melbourne, Australia

Mantis: 2.7.0
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Re: Send copy of issue to another person

Postby atrol » Nov 08, 2017 1:45 am

You can use "Send a reminder" on "View Issue Details" for it.
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Re: Send copy of issue to another person

Postby MightyMouse58 » Nov 08, 2017 4:13 am

atrol wrote:You can use "Send a reminder" on "View Issue Details" for it.


Okay Atrol, just to make sure I understand you, I need to raise the issue first, then after it's raised I go back into it ('View Issue Details') and click on 'Send a Reminder'. Not quite what I had in mind but it appears to work. It just means another step to take.

Is there no way of doing this when I raise the issue initially?

Thanks
The only easy day was yesterday
Carl
Melbourne, Australia

Mantis: 2.7.0
PHP: 7.1.9
SQL: MySQL 5.0.12
XAMPP: 7.1.9
Apache: 2.4.27
OS: Win10 Pro 64-bit
MightyMouse58
 
Posts: 9
Joined: Nov 05, 2012 8:35 am

Re: Send copy of issue to another person

Postby atrol » Nov 08, 2017 5:29 am

You could use Manage > Manage Configuration > E-mail Configurations
Check row "Status changes to new" in column "manager" if you want all assigned managers of the project to get e-mail whenever a new issue is entered.
Please use Search before posting and read the Manual
Use Mantis2Go to try MantisBT on Windows or to reproduce issues
atrol
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Re: Send copy of issue to another person

Postby MightyMouse58 » Nov 08, 2017 11:37 pm

atrol wrote:You could use Manage > Manage Configuration > E-mail Configurations
Check row "Status changes to new" in column "manager" if you want all assigned managers of the project to get e-mail whenever a new issue is entered.


Thanks Atrol. Solution appreciated.

Cheers
The only easy day was yesterday
Carl
Melbourne, Australia

Mantis: 2.7.0
PHP: 7.1.9
SQL: MySQL 5.0.12
XAMPP: 7.1.9
Apache: 2.4.27
OS: Win10 Pro 64-bit
MightyMouse58
 
Posts: 9
Joined: Nov 05, 2012 8:35 am

Re: Send copy of issue to another person

Postby sandyj » Nov 15, 2017 12:33 pm

Note that when you send a reminder to a user they are also added to as a monitor of the issue and will receive email notifications for all issue updates. So if you want to restrict notifications to an individual manager rather than all managers on the project, this might be the best option for you.
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Re: Send copy of issue to another person

Postby MightyMouse58 » Nov 15, 2017 5:37 pm

sandyj wrote:Note that when you send a reminder to a user they are also added to as a monitor of the issue and will receive email notifications for all issue updates. So if you want to restrict notifications to an individual manager rather than all managers on the project, this might be the best option for you.


Thanks Sandy,
yes I discovered that through testing.
Cheers
The only easy day was yesterday
Carl
Melbourne, Australia

Mantis: 2.7.0
PHP: 7.1.9
SQL: MySQL 5.0.12
XAMPP: 7.1.9
Apache: 2.4.27
OS: Win10 Pro 64-bit
MightyMouse58
 
Posts: 9
Joined: Nov 05, 2012 8:35 am


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