Mantis Bug Tracker - Forums

Hi all,

This is probably a very simple thing and I am missing something but I can't find any way to do this.

I have an already entered issue and now want to attach a new log to the issue. I can't find any way to do this on the "View Issue" page. When I create an issue, it gives me the opportunity to attach a file but nothing either on the issue page or in the add note page. I would be happy with being able to add it to the issue globally or to any particular new note, but can't.

I looked over the bugs for this kind of thing in the bug tracker for Mantis itself, and see that this seems to have been addressed, but can't find any of the configuration issues that need to be there, at least no defaults.

Is this a configuration issue that I need to activate? .. or is this something that is not possible? Thanks.

Could you attach a screen shot of your "View Issue" page?

Thanks for the reply. I've attached a screen shot with all my project and personal information redacted. Hopefully this will help? Please advise.

atgfehqyzsulxwkjodtm wrote:I can't find any way to do this on the "View Issue" page.

Are you talking about "View Issues" page (many issues), but not the "View Issue" page (single issue)?

Yes, my mistake. It makes sense that it would be the individual "View Issue". Here is a redacted image of an existing issue to which I want to attach a file. As you can see (unless I am really missing something), there is no way to attach anything to this issue. Going into the Edit issue doesn't show any way to do this either (I can create an image of that page if you need as well).

Did you change setting $g_allow_reporter_upload or $g_upload_bug_file_threshold?

Check settings for attachments on page Manage > Manage Configuration > Permission Report

If all is fine, check that you have file_uploads enabled in your PHP configuration (php.ini)
Run also admin/check/index.php where you might see messages for that.

Thanks for the reply.

No changes to default of either of those two settings. Permissions allow me to upload attachments. Not sure if I have file_uploads enabled in php.ini as this is controlled by the hosting admin, but it seems logical that it is since the listing of the max file upload size in the read only php config options in cPanel shows 2gb. It is possible that this may in fact be off but i would have to contact the admin to verify, and I will if you have no other ideas. admin/check/index.php shows no warnings for attachments.

No joy.

Since I can attach/upload files when I report a new issue, doesn't this mean that file_upload is enabled in the web hosting's php.ini configuration? If so, then I still have this problem of not being able to attach any files to an issue after it is reported. Please advise.

Have you set $g_default_bugnote_view_status to VS_PRIVATE ?

Thanks for the reply. Yes, I have this set to VS_PRIVATE. I need everything to be private. Is this the problem? If so, what is my work around?

Attachments can't be private
https://www.mantisbt.org/bugs/view.php?id=22817
https://www.mantisbt.org/bugs/view.php?id=9802

You have to uncheck the "private" check box to see the attachment section.

atgfehqyzsulxwkjodtm wrote:I need everything to be private.

Are you sure you need private notes for that?
Maybe you don't know the meaning of private projects and private issues.

Hi, and thanks for your patience. I completely misunderstood a bunch of things and now realize why my problem was so hard to explain. My overriding concern was to make sure that our Mantis content was not viewable by anybody that we did not give a log in to, and I see now that making sure that anonymous use is disabled (as it is by default) and eliminating the signup option at the login page is all I needed to do.

The public/private attribute is for restricting access to authenticated users (including anonymous if enabled) at different levels. For my use, I can make all public since the only ones that can get in in the first place must have login ids. This is all explained in the docs and it is on me that I misunderstood all of this.

Again, thanks for your help and apologies for the noise.

I had this same issue and eventually realized that I could drag files to the Add Note text box, and the file would get uploaded when hitting 'Add Note'. However, it wasn't ideal not having any confirmation of the file upload and certainly is not at all intuitive to my users.

It seems I also misinterpreted the need to make everything PRIVATE so the suggestion of changing $g_default_bugnote_view_status back to VS_PUBLIC worked for me and caused the Upload File section inside Add Note to return given as mentioned attachments cannot be PRIVATE.