Email notifications: Accumulate notifications of a thread

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Nippey
Posts: 2
Joined: 09 Aug 2017, 08:18

Email notifications: Accumulate notifications of a thread

Post by Nippey »

Hi,

I have a new customer to use our mantis system.
Maybe I have just overseen the feature what I am searching for.

The customer complains, that he gets a single notification for every action taken on a thread.
Specifically, we will 'move' longer email discussion to mantis by creating a ticket and manually adding the separate mails as comments.
This results in several emails within some minutes.

My question:
Is there a way to accumulate several notifications for a single thread only and send just a single notification with for example 5min delay?

Best Regards
Nippey
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Email notifications: Accumulate notifications of a threa

Post by atrol »

The requested feature is not available out of the box.
Please use Search before posting and read the Manual
Nippey
Posts: 2
Joined: 09 Aug 2017, 08:18

Re: Email notifications: Accumulate notifications of a threa

Post by Nippey »

Thank you!
I will then try to "flood-filter" at sendmail-level. ;)

Regards
Nippey
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