Not receiving email notifications of sign up

[joshhunsaker]

Hey guys,

I don't have a ton of familiarity with this but with we're not getting confirmation emails to allow complete setup completion when trying to add new members. I don't see any bounce-back in any of our spam filters so I'm guessing this could be a configuration issue?

[Bhoomika]

Hello
I'm using Mantis 1.3(Hope its the new version).
I'm having issue where I'm not receiving any mail notification for new user after installation. Tried working with lost password , it shows as 'password message sent' to email id but again not received any mail notification.
Did SMTP configuration changes in config_inc.php.sample shown below,

# --- Email Configuration ---
$g_phpMailer_method = PHPMAILER_METHOD_MAIL; # or PHPMAILER_METHOD_SMTP, PHPMAILER_METHOD_SENDMAIL
$g_smtp_host = 'localhost'; # used with PHPMAILER_METHOD_SMTP
$g_smtp_username = ''; # used with PHPMAILER_METHOD_SMTP
$g_smtp_password = ''; # used with PHPMAILER_METHOD_SMTP
$g_webmaster_email = 'webmaster@example.com';
$g_from_email = 'noreply@example.com'; # the "From: " field in emails
$g_return_path_email = 'admin@example.com'; # the return address for bounced mail
# $g_from_name = 'Mantis Bug Tracker';
# $g_email_receive_own = ON;
# $g_email_send_using_cronjob = ON;

This didn't work as well and so not able to properly to assign the bugs to anyone.
Can anyone please help me out to get a solution for this. It will be very helpful for me as I'm beginner in this field.

Thanks in advance,
Bhoomika

[pwason]

I'm also having this problem. I have webmin with postfix installed, and it can send emails via our smtp server, but when Mantis says it's sending an email, nothing happens. My config_inc.php contains the following:

$g_allow_signup = ON; //allows the users to sign up for a new account
$g_enable_email_notification = ON; //enables the email messages
$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
$g_smtp_host = 'smtp.clarku.edu';
$g_smtp_connection_mode = 'tls';
$g_smtp_port = 25;
$g_smtp_username = 'pwason@clarku.edu';
$g_smtp_password = '*********';
$g_from_email = 'noreply@xoo.idrisi.clarku.edu';
$g_from_name = 'Mantis Bug Tracker';
$g_administrator_email = 'pwason@clarku.edu'; //this will be your administrator email address

[pwason]

I'm getting similar results. httpd error_log shows: sendmail: fatal: setrlimit: Permission denied

[pwason]

My webmin+postfix can send mails fine. Mantis config had no email config so I added that, but still no emails from Mantis. Also discovered SELinux (I'm running CentOS 6.8 ) was not allowing httpd to send emails, fixed that as well. Tried a reboot, no change. Running the latest version of Mantis, and everything else is updated as well.

OT, if anyone reading this has any clue on migrating fogbugz data to Mantis, let me know