Let reporter and manager close an issue

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tupakka
Posts: 3
Joined: 16 Jul 2016, 07:32

Let reporter and manager close an issue

Post by tupakka »

Hi,

can I set up mantis in a way that only the reporter of the issue or a manages/administrator can close an issue, but the developer can't?

Thank you!
atrol
Site Admin
Posts: 8374
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Let reporter and manager close an issue

Post by atrol »

Didn't try, the following settings should work.

Goto page Manage > Manage Configuration > Workflow Thresholds
Enable check box "Allow Reporter to close Issue"
Click "Update Configuration"

Goto page Manage > Manage Configuration > Workflow Transitions
There is a section"Minimum Access Level to Change to this Status"
Set to "Manager" for status closed.
Click "Update Configuration"
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tupakka
Posts: 3
Joined: 16 Jul 2016, 07:32

Re: Let reporter and manager close an issue

Post by tupakka »

Thanks, I tried, but there is no button or other possibility on the view issue page, to close the ticket when viewing it as the reporter.
tupakka
Posts: 3
Joined: 16 Jul 2016, 07:32

Re: Let reporter and manager close an issue

Post by tupakka »

Furthermore, if I select Edit, as the reporter, I have the option to set the resolution, but can't change the status, so when I try to set the resolution to fixed, it throws an error, that in "new" status, fixed resolution is not possible.
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