Notifications email sent several times

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abrej_gbm
Posts: 2
Joined: 19 May 2016, 09:56

Notifications email sent several times

Post by abrej_gbm »

Hello,

We setted up email queuing on our mantis BT but we received several times the same message.

We have activated logs for mail and we have seen this :
-----------------------------------------------------------------------------
2016-05-19 10:12 CEST mail Sending message #99287 queued on 2016-05-19 10:03 CEST
2016-05-19 10:12 CEST mail message #99287 deleted from queue
2016-05-19 10:12 CEST mail Sending message #99288 queued on 2016-05-19 10:03 CEST
2016-05-19 10:13 CEST mail message #99287 deleted from queue
2016-05-19 10:13 CEST mail Sending message #99288 queued on 2016-05-19 10:03 CEST
2016-05-19 10:13 CEST mail message #99287 deleted from queue
2016-05-19 10:13 CEST mail Sending message #99288 queued on 2016-05-19 10:03 CEST
2016-05-19 10:13 CEST mail message #99288 deleted from queue
2016-05-19 10:13 CEST mail Sending message #99289 queued on 2016-05-19 10:03 CEST
----------------------------------------------------------------------------
The message in queue is not deleted before next sending so the same message is sent several times.

We tried to modify our crontab to execute php script less frequently but problem is still the same.

Do you have an idea ?
Do we have to switch to real-time email sending ?

Thanks for your help
Best regards,
Antoine
abrej_gbm
Posts: 2
Joined: 19 May 2016, 09:56

Re: Notifications email sent several times

Post by abrej_gbm »

Hello,

We found a solution to solve our problem.

We have deleted all rows in table "mantis_email_table" and modified our cronjob and it seems to be ok now (last cronjob was not well setted up).

But we are quite surprised to see that only 2 notifications are sent during 1 minutes !
If someone knows how to send more than 2 notifications in 1 minutes I will be thankful.
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