Ability to unsubscribe after having added a note
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- Posts: 44
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Ability to unsubscribe after having added a note
When there is an event in an issue, our Mantis is set to send notification emails to users who have added a note. We need this for most of our workflows. But some users who have added notes to some bugs are no longer interested in the bugs and find the emails annoying. Is there a way that these users can unsubscribe?
Re: Ability to unsubscribe after having added a note
Strange, I never read such a question before, and now two times in two days.
http://www.mantisbt.org/forums/viewtopi ... 22&p=57280
http://www.mantisbt.org/forums/viewtopi ... 22&p=57280
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- Posts: 44
- Joined: 05 Sep 2012, 04:37
Re: Ability to unsubscribe after having added a note
Thanks, Atrol
Would it do me any good to request it as a feature in the issue tracker?
I can only see this type of request increasing as people outside the software industry discover the joys of using an issue tracker and want different configuration.
Would it do me any good to request it as a feature in the issue tracker?
I can only see this type of request increasing as people outside the software industry discover the joys of using an issue tracker and want different configuration.
Re: Ability to unsubscribe after having added a note
Why not. For me it's still a bit strange that you report an issue but are not interested in getting informed. Can you give a reason for it?david_stephensen wrote:Would it do me any good to request it as a feature in the issue tracker?
Quite another approach that might work at least as a workaround for your use case:
Goto page: "My Account" > "Preferences"
Change settings for "E-mail on ..." "With Minimum Severity of" from default "any" for example to "minor"
Lower the "Severity" of the issue where you don't want to get informed any longer to a lower severity than the account setting (e.g. "tweak")
I am aware that this approach does not work for individual issues, but sometimes a general rule can be even better.
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- Posts: 44
- Joined: 05 Sep 2012, 04:37
Re: Ability to unsubscribe after having added a note
Thanks for the tip, Atrol. I'll take a look.
Actually I only let my clients use Severity or Priority if they can show me an agreed, documented and universally known definition of each level. Mostly I hide the controls for them. The only one in use is for severity in maintenance requests 'no effect now', 'may stop production', 'stops production'
The user concerned is adding a note to the issue, not reporting it
Our problem is because of someone who has a small but important role in a workflow. He has to add a small bit of information to an issue and then has nothing more to do with it. The issue then proceeds to have a potentially long life as people debate it and add more information. He gets flooded with emails that are not relevant to him.
Actually I only let my clients use Severity or Priority if they can show me an agreed, documented and universally known definition of each level. Mostly I hide the controls for them. The only one in use is for severity in maintenance requests 'no effect now', 'may stop production', 'stops production'
The user concerned is adding a note to the issue, not reporting it
Our problem is because of someone who has a small but important role in a workflow. He has to add a small bit of information to an issue and then has nothing more to do with it. The issue then proceeds to have a potentially long life as people debate it and add more information. He gets flooded with emails that are not relevant to him.
Re: Ability to unsubscribe after having added a note
Maybe this is a better solution for you:david_stephensen wrote: The user concerned is adding a note to the issue, not reporting it
Our problem is because of someone who has a small but important role in a workflow. He has to add a small bit of information to an issue and then has nothing more to do with it.
Goto page Manage > Manage Configuration > E-Mail Notifications
Disable all checkboxes in column "Users who added Issue Notes"
The user who reported the issue, the user who is assigned to the issue and all users that are monitoring the issue will still get email notifications.
Re: Ability to unsubscribe after having added a note
This would be very helpful.
There could be many use cases. Perhaps you have something to contribute, but are not interested in anything else.
Maybe a long lasting issue is no longer interesting to you.
It just makes sense to be able remove yourself from being notified on any issue if you want.
There could be many use cases. Perhaps you have something to contribute, but are not interested in anything else.
Maybe a long lasting issue is no longer interesting to you.
It just makes sense to be able remove yourself from being notified on any issue if you want.
Re: Ability to unsubscribe after having added a note
The first step to get it in standard Mantis would be to enter a feature request at https://www.mantisbt.org/bugs.Hugh wrote:This would be very helpful.
The second step would be to send a pull request at https://github.com/mantisbt/mantisbt
You can also write a plugin if this is high priority for you
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