Why user unable to login with valid user id

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eimy0803
Posts: 9
Joined: 11 Nov 2014, 06:26

Why user unable to login with valid user id

Post by eimy0803 »

Hi,

User sometimes unable to login to the MANTIS system although they confirmed they are entering the correct user id and password. Any possibility why this is happening? This case happen to certain user and sometimes it is multiple time in a day.

We are using a proxy server to access to the internet.
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