Creating an Admin or Promoting an existing user

[mryan]

Apparently, we have no one at our company that has the ability to create or manage USERS. The person who setup Mantis is no longer here and the email address no longer exists.

My Profile is set to Project Access Admin, and Access Level Manager. I apparently do NOT get the Manage User button when I select Manage.


How do I update my Profile to be able to add Users? Thank you for your help!

Version 1.2.8
schema 183

[atrol]

You have to change it in database table mantis_user_table.
Set column access_level to value 90 for your user.

[mryan]

Thank you!!!!

[maorosco]

Hi, This may be a long shot but I've gotta try. We have a similar problem. We have Mantis loaded on our server and we don't have the admin password. Is there a way to get to the user setup from the back end?

Thanks!

[atrol]

Just do what I wrote for an existing user where the password is kwown.

Code: Select all

You have to change it in database table mantis_user_table.
Set column access_level to value 90 for your user.

After that, the user has administrative rights and can change settings of the original administrator.