Confusion after password reset

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david_stephensen
Posts: 44
Joined: 05 Sep 2012, 04:37

Confusion after password reset

Post by david_stephensen »

Our problem is as follows:

1. A user needs a password reset, so we send him one
2. The user gets the email, follows the link
3. Mantis displays the Edit Account page which has fields for the new password
4. User enters the new password and chooses Update
3. Mantis accepts the new password and displays the login page
4. User logs in with new password
5. Mantis displays the Edit Account page which has fields for the new password
6. User thinks he is in a loop of having to enter a new password and may go through this several times
7. User asks for help
8. We spend time explaining that he doesn't need to change his password again and that he can just choose any Mantis menu item and apologising for the confusion

Is there some way we can get Mantis to go to some other page like My View after a password reset?
atrol
Site Admin
Posts: 8575
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Confusion after password reset

Post by atrol »

You should enter a report at www.mantisbt.org/bugs for it.
Please use Search before posting and read the Manual
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