Problem changing status and uploading a note

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Problem changing status and uploading a note

Postby inneyvargas » Aug 11, 2017 5:06 pm

Hello everyone

A few days ago update the version I had mantis to 2.5.1, I started to test and when I add a note or change the status of the incident, it takes too long to load and if I upload a file or edit a note loads immediately.
And in the database when I click to save the note, it also saves immediately.
I do not know why this happens, I do not know if anyone knows why it is this error and can help me.

Thank you
inneyvargas
 
Posts: 6
Joined: Aug 11, 2017 4:29 pm

Re: Problem changing status and uploading a note

Postby atrol » Aug 13, 2017 3:36 am

inneyvargas wrote:it takes too long to load
What does too long mean? Which action takes how many seconds?
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Re: Problem changing status and uploading a note

Postby inneyvargas » Aug 13, 2017 12:10 pm

If I add a note or change the status of the incident takes more than 10 minutes to load the two actions.
inneyvargas
 
Posts: 6
Joined: Aug 11, 2017 4:29 pm

Re: Problem changing status and uploading a note

Postby atrol » Aug 14, 2017 11:52 am

Are there a lot of entries in database table mantis_email_table?
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Re: Problem changing status and uploading a note

Postby inneyvargas » Aug 14, 2017 8:17 pm

For each action two records are added in the table
inneyvargas
 
Posts: 6
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Re: Problem changing status and uploading a note

Postby atrol » Aug 15, 2017 3:15 am

The database table mantis_email_table should be empty most of the time.
There is a problem sending emails if there are a lot of entries in it.
Mantis tries to send again and again the emails stored in this table which might be the reason for your performance issue.
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Re: Problem changing status and uploading a note

Postby inneyvargas » Aug 16, 2017 9:24 am

I understand you told me, but I try to add a note in other computer and in this case only delay 30 seconds.
And in the database table mantis_email_table have the same entries.
Is it still the same problem?
inneyvargas
 
Posts: 6
Joined: Aug 11, 2017 4:29 pm

Re: Problem changing status and uploading a note

Postby atrol » Aug 16, 2017 10:03 am

You can try if temporary deactivating email notifications fixes the issue.
Add the following line for that to file config_inc.php
Code: Select all
$g_enable_email_notification = OFF;
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Use Mantis2Go to try MantisBT on Windows or to reproduce issues
atrol
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Re: Problem changing status and uploading a note

Postby inneyvargas » Aug 16, 2017 9:19 pm

You're right, I automatically put that line and started loading everything fast.

This solves my problem for now, but in the future I will need to send notifications to the mail, I will work on that.

Thanks for your help and your time.
inneyvargas
 
Posts: 6
Joined: Aug 11, 2017 4:29 pm

Re: Problem changing status and uploading a note

Postby inneyvargas » Aug 18, 2017 2:40 pm

Hello Astrol

I have a question, if I disable mail notifications, is it normal for old emails to start arriving?
inneyvargas
 
Posts: 6
Joined: Aug 11, 2017 4:29 pm

Re: Problem changing status and uploading a note

Postby atrol » Aug 18, 2017 4:54 pm

inneyvargas wrote:if I disable mail notifications, is it normal for old emails to start arriving?
Certainly not, as Mantis will no longer look at the email queue (mantis-email_table) and try to send mail.
Seems there is a problem / delay with your email server, spam protection system or whatever you use to send and receive mails.
Please use Search before posting and read the Manual
Use Mantis2Go to try MantisBT on Windows or to reproduce issues
atrol
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