Email notification - New Ticket

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hansdampf
Posts: 5
Joined: 05 Mar 2013, 08:36

Email notification - New Ticket

Post by hansdampf »

Hello,

is it possible to generate a email notification when a new ticket is created (not assigned) ?

Thanks!

Best regards
hansdampf
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Email notification - New Ticket

Post by atrol »

Goto page Manage > Manage Configuration > E.mail Notifications
Have a look at row "Status changes to new"
Enable the check boxes for the access levels you want to be notified.
Please use Search before posting and read the Manual
alex.culley
Posts: 13
Joined: 10 Jan 2017, 16:14

Re: Email notification - New Ticket

Post by alex.culley »

Can you have it send a specific message.

I am looking to have it notify a group using an on call phone.
I need an alarm to go when a new ticket is created but not for every email that comes through.
alex.culley
Posts: 13
Joined: 10 Jan 2017, 16:14

Re: Email notification - New Ticket

Post by alex.culley »

Got this figured out.
I created a new user with the pager email address as a viewer.
I then have it notifying the viewers that a new ticket is created.
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