Hello,
is it possible to generate a email notification when a new ticket is created (not assigned) ?
Thanks!
Best regards
hansdampf
Email notification - New Ticket
Moderators: Developer, Contributor
Re: Email notification - New Ticket
Goto page Manage > Manage Configuration > E.mail Notifications
Have a look at row "Status changes to new"
Enable the check boxes for the access levels you want to be notified.
Have a look at row "Status changes to new"
Enable the check boxes for the access levels you want to be notified.
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- Posts: 13
- Joined: 10 Jan 2017, 16:14
Re: Email notification - New Ticket
Can you have it send a specific message.
I am looking to have it notify a group using an on call phone.
I need an alarm to go when a new ticket is created but not for every email that comes through.
I am looking to have it notify a group using an on call phone.
I need an alarm to go when a new ticket is created but not for every email that comes through.
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- Posts: 13
- Joined: 10 Jan 2017, 16:14
Re: Email notification - New Ticket
Got this figured out.
I created a new user with the pager email address as a viewer.
I then have it notifying the viewers that a new ticket is created.
I created a new user with the pager email address as a viewer.
I then have it notifying the viewers that a new ticket is created.