Email not Sent on new tickets.

[demelos]

The tickets systems seem to sending emails on all ticket changes but when a "new ticket" is created it is not sending out the email. Any suggestions?
I've check my account and other accounts and all accounts are set to:

E-mail on New With Minimum Severity of "Any"
and under the manager email notification (See attachment)

Any suggestions?

Thanks.




Thank you.

[atrol]

Maybe you expect to get emails for your own actions?
If so, add the following line to file config_inc.php

Code: Select all

$g_email_receive_own	= ON;