Email Notifications to the users in Queue, Not Sent

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Email Notifications to the users in Queue, Not Sent

Postby abdulhaq » May 18, 2017 2:25 am

Hi,
I am facing an issue with the Email Notifications that should be sent to the users on different events.i.e A bug has been assigned to a developer etc. The problem is the Emails remains in the Queue and not sent until administrator triggers a password reset for any user in Mantis. After the password reset request all the emails in the Queue start delivering to the users.
This is an issue because the administrator has to do a password reset each time just to push other email notifications. Could you please help me out with this particular case?

Would appreciate if someone can reply back :)
abdulhaq
 
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Re: Email Notifications to the users in Queue, Not Sent

Postby atrol » May 18, 2017 2:04 pm

Which version of Mantis do you use?
Which version of PHP do you use?
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Re: Email Notifications to the users in Queue, Not Sent

Postby abdulhaq » May 19, 2017 12:03 am

MantisBT Version 2.3.1
Schema Version 209
PHP Version 7.1.4
abdulhaq
 
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Re: Email Notifications to the users in Queue, Not Sent

Postby atrol » May 19, 2017 3:29 pm

Did you check your web server and PHP logs for errors and warnings?
Please use Search before posting and read the Manual
Use Mantis2Go to try MantisBT on Windows or to reproduce issues
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Re: Email Notifications to the users in Queue, Not Sent

Postby abdulhaq » May 25, 2017 2:05 am

yes what I noticed that for bug reporting etc system does not issue email_send_confirm_hash_url()
but when we request change password for any user system send email_send_confirm_hash__url()
.
abdulhaq
 
Posts: 4
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Re: Email Notifications to the users in Queue, Not Sent

Postby atrol » May 25, 2017 5:09 am

abdulhaq wrote:or bug reporting etc system does not issue email_send_confirm_hash_url()
Why should this function be called when reporting bugs?

Do you get any errors or warnings when running admin/check/index.php?
Please use Search before posting and read the Manual
Use Mantis2Go to try MantisBT on Windows or to reproduce issues
atrol
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Re: Email Notifications to the users in Queue, Not Sent

Postby abdulhaq » May 26, 2017 2:19 am

Not sure, can i share the error log with you somehow? the Attachment feature on this forum is not working somehow.
abdulhaq
 
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Re: Email Notifications to the users in Queue, Not Sent

Postby atrol » May 28, 2017 3:23 am

abdulhaq wrote:the Attachment feature on this forum is not working somehow.
Should work, as other users are able to upload attachments.
Can you give step by step description of what you do and what you get when trying to upload.
Please use Search before posting and read the Manual
Use Mantis2Go to try MantisBT on Windows or to reproduce issues
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