Hi,
I tried to see if my experience is mentioned already, but I don't seem to find it and try my luck in this post:
We recevice the tickets by email, but we noticed that not every email makes it to a ticket in Mantis.
At first we could not point a vinger on the trigger, but we now noticed that it usual seems to occur when a customer uses the pipe character ("|") in their email-footer.
What do I need to do in order to replace the pipe character into a space or something or just remove that character.
Thank you in advance for your reply.
Cheers,
Eric
Email with pipe character are not processed
Moderators: Developer, Contributor
Re: Email with pipe character are not processed
Which version of MantisBT are you running?
Which version of EmailReporting are you running?
Are there any Collation errors on the EmailReporting configuration page?
Which version of EmailReporting are you running?
Are there any Collation errors on the EmailReporting configuration page?
Re: Email with pipe character are not processed
Hi SL-Gundam,
Thank you for your reply, but I fixed it by better choice for determine the start of a common signature and that seems to work fine now.
Thank you for your great plugin
Cheers,
Eric
Thank you for your reply, but I fixed it by better choice for determine the start of a common signature and that seems to work fine now.
Thank you for your great plugin
Cheers,
Eric
Re: Email with pipe character are not processed
good to hear that that was the cause
Good luck and if you have any further issues or question don't hesitate to ask
Good luck and if you have any further issues or question don't hesitate to ask