fields in emial and auto categorization

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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fields in emial and auto categorization

Postby LostBoy » Sep 11, 2011 5:15 am

Hi There,

I have a question about configuration of new email coming to the system, so far I am catching subject and body. Is there any way to catch other for example priority of the task from priority of the email. Maybe there are way to catch more information from email (tags in body of the massage) ?.

I am trying to get as much as possible information from email (user who sent issue).
Thanks
LB
LostBoy
 
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Re: fields in emial and auto categorization

Postby Coolpro21 » Dec 12, 2011 5:38 pm

I don't have anything useful to add, but I agree that making the EmailReporting a little more extensible would be great. The ability to map custom fields, and pick a Mantis user to automatically assign these tickets to would be in demand I would think. Currently I have null users set up to manually dump bugs to say if there are a group of people in a department, I have a null user set up with the name of that department to assign bugs to because some individuals get all wound up if someone assigns a bug directly to them. So, I dump all bugs to the null user and leave it up to them to monitor the null user account and select the bugs they want to work on.

Is there anybody who can speak to development of the EmailReporting plugin?

Thank you for your time.
Coolpro21
 
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Re: fields in emial and auto categorization

Postby SL-Gundam » Dec 21, 2011 11:47 am

MantisBT and EmailReporting can be extended by writing plugins yourself. Mapping users can already be done by connecting a default user to a category in the MantisBT project categories

For EmailReporting their is a rule system under development.

Priority will by default be pulled from the email unless you configure EmailReporting differently using the configuration page
SL-Gundam
 
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