I don't have anything useful to add, but I agree that making the EmailReporting a little more extensible would be great. The ability to map custom fields, and pick a Mantis user to automatically assign these tickets to would be in demand I would think. Currently I have null users set up to manually dump bugs to say if there are a group of people in a department, I have a null user set up with the name of that department to assign bugs to because some individuals get all wound up if someone assigns a bug directly to them. So, I dump all bugs to the null user and leave it up to them to monitor the null user account and select the bugs they want to work on.
Is there anybody who can speak to development of the EmailReporting plugin?
Thank you for your time.