Automatic assign a Ticket?

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

Moderators: Developer, Contributor

Post Reply
m.janssen
Posts: 15
Joined: 18 Jan 2018, 06:33

Automatic assign a Ticket?

Post by m.janssen »

Hello,
i am using mantis with e-mail Reporting. I send a Mail to ticket@.... and Mantis take this mail and create a ticket. Is it possible to assign this ticket automaticly to an User?
SL-Gundam
Posts: 722
Joined: 06 Jul 2011, 14:17

Re: Automatic assign a Ticket?

Post by SL-Gundam »

I believe it should be possible. You can assign a user to a category.
If tickets are imported using this category, tickets will be auto assigned.

But this is limited on a per mailbox basis.

Somewhere in the future a rules system should be created which can assign tickets based on certain conditions. But thats future talk which is not going to finished for a long time
If the category option does not suffice in the current version, you will need to create your own plugin or modify EmailReporting as required
m.janssen
Posts: 15
Joined: 18 Jan 2018, 06:33

Re: Automatic assign a Ticket?

Post by m.janssen »

Thangs that was good. The ticket are now automaticly assigned.

The limit of one mailbox is ok. I use a team mailadress, so everyone in this group get the mails.
Post Reply