Silently sign-up reporting user and subscribe them to the bu

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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Silently sign-up reporting user and subscribe them to the bu

Postby ehanuise » May 03, 2017 4:22 am

Hi all.
I'm setting up MantisBT latest with EmailReporting.
Creating bugs and notes from email works fine, but I'm struggling to find how to configure it to our specific needs.
We want to set up a very userfriendly workflow via email :
- anon user sends a mail to our support address
- mantis picks up that mail through emailreporting and creates the issue (that part works fine)
- the user gets a confirmation email with issue number
- when the issue gets updated/fixed, the user gets notification emails as well

So far what we have is the anon user can create an issue by sending email, but he does not receive notifications.
If I activate creation of users from email reporting, the user gets a notification email asking them to log in to mantis and set a password, which we don't want (we want the reporting user never to have to deal with Mantis web, and keep it only-email as far as they are concerned).
Our staff has 'proper' antis accounts and uses the web interface, but we want to somehow shield the reporting users from that level of complexity.

So is there a config option to do this, or a plugin ? Is this at all possible using Mantis ?
ehanuise
 
Posts: 2
Joined: May 03, 2017 4:10 am

Re: Silently sign-up reporting user and subscribe them to th

Postby SL-Gundam » May 03, 2017 5:58 pm

EmailReporting only deals with processing emails to issues
For the notifications to users EmailReporting relies on MantisBT. MantisBT requires that users have an account to be able to get notifications

The users will not need to set up an actual account though so that email where they have to choose a password can be ignored but the MantisBT notification emails do contain links to the MantisBT web interface
So its possible a user ends up on the MantisBT web interface through that
SL-Gundam
 
Posts: 464
Joined: Jul 06, 2011 9:17 am

Re: Silently sign-up reporting user and subscribe them to th

Postby ehanuise » May 04, 2017 3:33 am

SL-Gundam wrote:EmailReporting only deals with processing emails to issues
For the notifications to users EmailReporting relies on MantisBT. MantisBT requires that users have an account to be able to get notifications

The users will not need to set up an actual account though so that email where they have to choose a password can be ignored but the MantisBT notification emails do contain links to the MantisBT web interface
So its possible a user ends up on the MantisBT web interface through that


Actually mantisBT does not end outgoing emails other than the PW request as long as the user hasn't set up a password. This is good to prevent spam, but somehow an issue in this specific situation.

Should I move the question to another part of the forum ?
ehanuise
 
Posts: 2
Joined: May 03, 2017 4:10 am

Re: Silently sign-up reporting user and subscribe them to th

Postby SL-Gundam » May 04, 2017 11:28 am

Hmm thats an issue i would have to look at
SL-Gundam
 
Posts: 464
Joined: Jul 06, 2011 9:17 am

Re: Silently sign-up reporting user and subscribe them to th

Postby SL-Gundam » May 25, 2017 8:58 am

I tested and as far as i can see it will send notification emails.

You might need to look at your notification settings
It might also help to enable: http://www.mantisbt.org/wiki/doku.php/m ... eceive_own
SL-Gundam
 
Posts: 464
Joined: Jul 06, 2011 9:17 am


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