Good point. I have two questions for you:

1. Do you use priority none? What is the default priority for newly reported issues?

2. Do you know that you can show the priority text rather than the icon?

   --- show priority as icon ---

   OFF: Shows priority as icon in view all bugs page

   ON: Shows priority as text in view all bugs page

   $g_show_priority_text = ON;

1. Do you use priority none? What is the default priority for newly
   reported issues?

The default priority is normal. Maybe I´m the only one in the world using this priority, I sometimes use it when I have issues that are not fully planned yet but they have to be done, a kind of reminder.

2. Do you know that you can show the priority text rather than the
   icon?
   Sorry, I didn´t know, but I think an icon is easier to see at first glance.

Anyway, you can do it or not, I´ve done it in "my" mantis, it´s as simple as adding a new image "priority_none.gif" and set "config_defaults_inc.php" accordingly.

Please attach the icon. We may re-use it.

I agree with the original post -- inability to distinguish between "normal" and "none" is a problem in terms of workflow. I'd suggest it would be most useful to create an icon for normal, and change the default reporting status to "none".

The issue with current is that a quick visual scan cannot determine whether an issue has not yet been categorized (and is in default "normal" state), or that someone has actually determined that it is of "normal" priority. Thus, when reviewing priorities, you always need to look at all the "normals" to see whether any actually need to get bumped up or down.

Ideally, "normal" should have a visual indicator on the "View Issues" page, while "none" is blank.

In our workflow, we've decided that "normal" and "none" both mean "this work is not yet categorized" -- because it's not possible to distinguish between them easily, and all new work is "normal" by default.

Maybe jroberts is right. When I found this problem I didn't give it too much thought, I just wanted a visual indicator, but it might be more appropriate to set an icon for all the prioritized issues and NO icon for NO prioritized issues.

I agree and will implement once someone contributes an icon for priority normal.

I think the file I uploaded may be used for "normal" instead of "none", just rename it to "priority_normal". If priority is high, the corner points up; if priority is low, the corner points down; normal priority is something in between, therefore, the corner is in the middle, in other words, no corner.

Well, I've made a fine mess here! Now we know why I'm a programmer and not a graphic designer...

The final two files I uploaded, priority_normal_blue_15.gif, and priority_normal_purple_15.gif are the correct ones. All the others I uploaded either are missing transparency, or are the wrong dimensions.

priority_normal_blue_15.gif is exactly the same as what aag_mantis uploaded, but it eliminates one color from the pallette and thus saves a tiny bit on filesize.

priority_normal_purple_15.gif is the same, except in a color roughly halfway between the reds of "high priorities" and the blues of "low priority".

I hope this is helpful, and sorry that I don't seem to be able to delete all the incorrect files I uploaded.

So vboctor, it's up to you whether it makes more sense to keep it blue, in line with the low priority marks, or purple halfway between makes more sense. I'd lean slightly toward purple, but don't feel strongly about it.

Victor, are you going to deal with this yourself?

Fixed in svn:5120
http://mantisbt.svn.sourceforge.net/mantisbt/?rev=5120&view=rev

The normal priority now has a blue dash as the icon.