View Issue Details

IDProjectCategoryView StatusLast Update
0023682mantisbtemailpublic2017-12-05 07:28
ReporterRinu GeorgeAssigned To 
PrioritynormalSeverityminorReproducibilityalways
Status feedbackResolutionopen 
Product Version2.1.0 
Target VersionFixed in Version 
Summary0023682: Added few new statuses , but mails are not triggered, when issue is changed to any of the new statuses
Description

Added few new statuses , but mails are not triggered, when issue is changed to any of the new statuses.

Below is how the new statuses are defined. Mails are not triggered when we change to 50,70 or 80. Rest of the functionality is working as expected.
'10:New,20:Acknowledged,30:Assigned,40:Resolved,50:Deferred,60:Reopened,70:ReferredBackToReporter,80:ReferredBackToHandler,90:Closed';

For email trigger, is there any specific change that I have to make?

TagsNo tags attached.

Activities

atrol

atrol

2017-11-30 07:42

developer   ~0058275

Did you enable E-mail on Status Change in your account settings?

Rinu George

Rinu George

2017-11-30 07:46

reporter   ~0058276

Yes. Email on Status change is enabled

Rinu George

Rinu George

2017-11-30 07:47

reporter   ~0058277

Apologies. Product version is 2.1.0 not 2.1.3

atrol

atrol

2017-11-30 07:54

developer   ~0058278

Rinu George,

I was not able to reproduce your problem with a fresh install of the latest stable MantisBT release (2.8.0 at the moment).

I recommend that you upgrade to the latest (download from [1]). If after doing so the problem persists, provide detailed step-by-step instructions to reproduce the issue; the following additional information may also be useful:

  • Exact version of PHP, Database, Web server, Browser and Operating System
  • Relevant customizations (e.g. changes in config_inc.php, etc)
  • Installed plugins or custom functions ?
  • Was the MantisBT source code modified in any way ?

[1] http://mantisbt.org/download.php

atrol

atrol

2017-11-30 08:21

developer   ~0058279

Changed View Status to public as I see no reason to have it private.

Rinu George

Rinu George

2017-12-05 06:45

reporter   ~0058317

For defining the new status, I have defined them in below files. Have I missed out any?
config_inc
config_defaults_inc
custom_constants_inc
custom_strings_inc
strings_english.txt

atrol

atrol

2017-12-05 07:27

developer   ~0058319

Last edited: 2017-12-05 07:28

View 2 revisions

I have defined them in below files.

This is not enough information to try to reproduce the issue.

Have I missed out any?

No, but you changed some files that should not be changed

config_defaults_inc

You should never change this file, any configuration should be done in config_inc.php

strings_english.txt

You should never change this file, any message related configuration should be done in custom_strings_inc

You provided hardly any of the informations requested at 0023682:0058278
I will resolve the issue as "Unable to reproduce" if you don't provide step by step instructions how to reproduce the issue on a clean install of latest stable version (2.9.0 at the moment)

Furthermore you should check your web server and PHP logs for errors and warnings.

Issue History

Date Modified Username Field Change
2017-11-30 07:14 Rinu George New Issue
2017-11-30 07:42 atrol Status new => feedback
2017-11-30 07:42 atrol Note Added: 0058275
2017-11-30 07:46 Rinu George Note Added: 0058276
2017-11-30 07:46 Rinu George Status feedback => new
2017-11-30 07:47 Rinu George Note Added: 0058277
2017-11-30 07:52 atrol Product Version 2.1.3 => 2.1.0
2017-11-30 07:54 atrol Status new => feedback
2017-11-30 07:54 atrol Note Added: 0058278
2017-11-30 08:21 atrol View Status private => public
2017-11-30 08:21 atrol Note Added: 0058279
2017-12-05 06:45 Rinu George Note Added: 0058317
2017-12-05 06:45 Rinu George Status feedback => new
2017-12-05 07:27 atrol Status new => feedback
2017-12-05 07:27 atrol Note Added: 0058319
2017-12-05 07:28 atrol Note Edited: 0058319 View Revisions