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IDProjectCategoryView StatusLast Update
0020856mantisbtperformancepublic2016-05-11 18:27
Reportersuresh.k.dasari Assigned Toatrol  
PrioritynormalSeverityminorReproducibilitysometimes
Status closedResolutionno change required 
Summary0020856: 500 - Internal Server Error
Description

We currently have around 7000 Closed Incidents on our Mantis, when I try to extract the defect detail into a .csv format, I get the below error:

500 - Internal Server Error
There is a problem with the resource you are looking for, and it cannot be displayed.

I need to perform this extract on a daily basis, everytime I require this, I had to keep refreshing atlest half a dozen to dozen times before I can get a successful extract produced.

Could you please suggest an action to fix this problem?

TagsNo tags attached.
Attached Files
500.PNG (3,617 bytes)   
500.PNG (3,617 bytes)   

Activities

atrol

atrol

2016-04-26 10:15

developer   ~0053027

suresh.k.dasari,

This seems not to be a bug or feature request for MantisBT (you are asking for help on how to deal with problems of your web server). I am therefore resolving this issue as "no change required".

Please use the forums, the mantisbt-help mailing list or IRC to get support on customizing and using MantisBT (refer to http://www.mantisbt.org/support.php for links and further details).

Feel free to reopen the issue if you think it is a MantisBT bug.

Please consider when reopening:

The provided information is not sufficient to provide any help in resolving the issue. A complete and detailed description is required for the support team to get a clear understanding of the problem.

Please explain what you do, what are the results you expect to get and what you actually get.

Also provide detailed, step-by-step instructions to reproduce the issue; the additional information listed below may also be useful:

  • Exact version of MantisBT, PHP, Database, Web server, Browser and Operating System
  • Relevant customizations (e.g. changes in config_inc.php, etc)
  • Installed plugins or custom functions ?
  • Was the MantisBT source code modified in any way ?