0020775: Adding multiple relationships fails - MantisBT - Signup temporarily disabled due to spam

ID	Project	Category	View Status	Date Submitted	Last Update

0020775	mantisbt	relationships	public	2016-04-04 04:07	2016-05-04 17:55

Reporter	chamberlain	Assigned To	dregad
Priority	normal	Severity	major	Reproducibility	always
Status	closed	Resolution	unable to reproduce
Product Version	1.2.19

Summary	0020775: Adding multiple relationships fails
Description	We have a Mantis installation in which we want to bulk add relationships to an issue. We do this using the comma separated notation (1,2,3,4,5 etc). At least one of these issues has the status 'closed'. We have observed that for relatively short lists of issues (6 to 10 issues), Mantis will successfully add some of the issues and then fail (in my development installation of Mantis, it only shows a blank page in my browser instead of successfully returning to the issue report). Turning off email notifications in the configuration using "$g_enable_email_notification = OFF;" solves this issue in my development environment.
Steps To Reproduce	Create 10 test issues. Close one of them. Add these 10 issues as a relationship to a parent issue. OBSERVED: first 3 issues were successfully added, remaining issues not added.
Tags	No tags attached.

dregad 2016-04-04 05:53 developer ~0052902	I am not able to reproduce the issue. Are you sending mail using a cronjob ($g_email_send_using_cronjob) ? If not, then maybe you're hitting a script execution time limit on your system. I suggest you check your error logs.

chamberlain 2016-04-05 04:42 reporter ~0052905	I will try to get more information from the system to try to narrow down the issue.

dregad 2016-04-05 06:08 developer ~0052907	Ok. You might also want to check whether you have a backlog of unsent messages in the email queue.

chamberlain 2016-04-05 06:34 reporter ~0052908	Thanks for the tip, but I checked and the email table is empty.

atrol 2016-04-24 06:15 developer ~0053010	chamberlain, You did not provide more information how to reproduce the issue; I am therefore resolving this issue as "unable to reproduce". Feel free to reopen the issue at a later time and provide step by step instructions to reproduce the problem.

chamberlain 2016-04-25 01:36 reporter ~0053015	Thanks atrol; apologies for not getting back to this issue. I was unable to get further information from Mantis or PHP for this problem, so in cases where we want to bulk set relationships we will do this directly on the database with SQL statements. Thanks for the assistance!