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IDProjectCategoryView StatusLast Update
0020313mantisbtemailpublic2015-12-05 16:18
Reporterjoanna Assigned Toatrol  
PriorityhighSeveritymajorReproducibilityalways
Status closedResolutionno change required 
Platformall 
Summary0020313: Mantis bt is not sending email notifications
Description

We are using Mantis bug tracker in our company TV App Agency (license registered for contact@tvappagency.com) and for the last 2 weeks Mantis doesn't send any email notifications confirming bug assignment/progress which have a big impact on our everyday work.

Please advice.

TagsNo tags attached.

Activities

atrol

atrol

2015-11-24 09:27

developer   ~0051942

joanna,

I recommend to check your email server logs and the contents of database table mantis_email_table.

Furthermore you can enable email logging
https://www.mantisbt.org/docs/master-1.2.x/en/administration_guide.html#ADMIN.CONFIG.LOGGING

This is not a bug or feature request for MantisBT (you are asking for help on how to deal with a problem that occurs since about two weeks but worked before). I am therefore resolving this issue as "no change required".

Please use the forums, the mantisbt-help mailing list or IRC to get support on customizing and using MantisBT (refer to http://www.mantisbt.org/support.php for links and further details).

The provided information is not sufficient to provide any help in resolving the issue. A complete and detailed description is required to get a clear understanding of the problem.

Please explain what you do, what are the results you expect to get and what you actually get.

Also provide detailed, step-by-step instructions to reproduce the issue; the additional information listed below may also be useful:

  • Exact version of MantisBT, PHP, Database, Web server, Browser and Operating System
  • Relevant customizations (e.g. changes in config_inc.php, etc)
  • Installed plugins or custom functions ?
  • Was the MantisBT source code modified in any way ?