0020250: Cannot upload ZIP, RAR, CAB files - MantisBT - Signup temporarily disabled due to spam

ID	Project	Category	View Status	Date Submitted	Last Update

0020250	mantisbt	db mysql	public	2015-11-02 11:45	2015-11-27 17:21

Reporter	Gromek82	Assigned To	atrol
Priority	normal	Severity	major	Reproducibility	always
Status	closed	Resolution	no change required
Platform	Linux	OS	Debian	OS Version	7.8
Product Version	1.2.19

Summary	0020250: Cannot upload ZIP, RAR, CAB files
Description	Whenever I try to upload ZIP. RAR, CAB files I am getting: "APPLICATION ERROR 0000401 Database query failed. Error received from database was 0002006: MySQL server has gone away for the query: INSERT INTO mantis_bug_file_table ( bug_id, title, description, diskfile, filename, folder, filesize, file_type, date_added, content, user_id ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? ). Please use the "Back" button in your web browser to return to the previous page. There you can correct whatever problems were identified in this error or select another action. You can also click an option from the menu bar to go directly to a new section." Max_allowed_packets is set up to 50M on mysql server and on php.ini As soon as I rename those files I am able to upload them just fine. Could you help me please ?
Tags	No tags attached.

atrol 2015-11-02 14:32 developer ~0051786	Are there any errors or warnings in web server and/or database logs? Are you able to upload small ZIP files (< 1MB)? Do you get any errors or warnings when running admin/check.php?

Gromek82 2015-11-02 16:25 reporter ~0051788	Hello Atrol, Nothing at all on apache logs - I am not able to upload even 1kb zip file. I am not sure what you mean admin/check.php

atrol 2015-11-02 16:40 developer ~0051789	Did you check also the mysql logs? Run http://www.<yourMantis>/admin/check.php Maybe you removed directory admin after installation (recommended) and have to restore it.

dregad 2015-11-03 04:58 developer ~0051800	This error is generally caused by a (server) timeout. I don't think this is caused by Mantis. Do you have maybe an antivirus process that scans the archive files and could be causing this ?

Gromek82 2015-11-03 05:04 reporter ~0051801	Hi Dregad, No I don't have an antivirus running on the server.

atrol 2015-11-03 05:57 developer ~0051802	Got no feedback for 0020250:0051789.

atrol 2015-11-14 06:35 developer ~0051841	Gromek82, You did not provide feedback; I am therefore resolving this issue as "no change required". Feel free to reopen the issue at a later time and provide the requested information.