View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
0017688 | mantisbt | authentication | public | 2014-09-22 03:57 | 2015-01-15 16:18 |
Reporter | anshley | Assigned To | dregad | ||
Priority | normal | Severity | minor | Reproducibility | have not tried |
Status | closed | Resolution | no change required | ||
Platform | mantisbt-1.2.17 | ||||
Product Version | 1.2.17 | ||||
Summary | 0017688: LDAP AUTHENTICATION | ||||
Description | As per below logs, authentication is successful but still user is unable to log(Error: Your account may be disabled or blocked or the username/password you entered is incorrect.) Config $g_login_method = LDAP ; | ||||
Tags | No tags attached. | ||||
Did you check if there have been too many failed login attempts for this account ? |
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I have tried with different users and also i have tried to reset failed login count. Still same issue. |
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Any Update pls |
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Based on the log data you provided, the LDAP authentication is successful (function ldap_authenticate_by_username()); consequently, the login failure must occur later in auth_attempt_login(). It's quite difficult to troubleshoot this remotely, so I suggest you look at (trace) the code in authentication_api.php to identify what is causing the login to fail. |
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Dear Dregad, But when login with a user that exist both on Mantis and Ldap, no logs are being generated but error message "Your account may be disabled or blocked or the username/password you entered is incorrect." is being displayed Any idea where i should look? |
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If your system is configured for LDAP, Mantis should automatically create the user record for you upon successful authentication. However if the user already exists in Mantis, it should use it. Could it be an issue with case sensitivity (of the username and/or the password) ? |
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anshley, You did not provide any feedback; I am therefore resolving this issue as "no change required". Feel free to reopen the issue at a later time and provide the requested information. |
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