View Issue Details

IDProjectCategoryView StatusLast Update
0017242mantisbtauthenticationpublic2014-05-04 15:57
Reporterfederico.primomo Assigned Toatrol  
PriorityhighSeverityblockReproducibilityalways
Status closedResolutionno change required 
PlatformLinux on a VPS ServerOSCentos 
Product Version1.2.17 
Summary0017242: Your browser either does not know how to handle cookies, or refuses to handle them.
Description

I've moved Mantis to a new server and since then I can not login with Internet Explorer but if I do well with Firefox, Chrome, etc ...

The message I get is "Your browser either does not know how to handle cookies, or refuses to handle them."

I tryed upgrading to last mantis version, but the problem still occurs.

Please help me.

TagsNo tags attached.
Attached Files
config_inc.php (3,015 bytes)   
<?php
	$g_calendar_date_format   = 'd-m-Y H:i';
  $g_short_date_format = 'd-m-Y';  
  $g_normal_date_format = 'd-m-Y H:i';  
  $g_complete_date_format = 'd-m-Y H:i';	

	putenv("TZ=America/Argentina/Buenos_Aires");

	$g_hostname      = "XXX";
	$g_db_username   = "XXX";
	$g_db_password   = "XXX";
	$g_database_name = "XXX";
	$g_db_type       = "mysql";
		#######################################
	# Mantis Database Table Variables
	#######################################

	# --- table prefix ----------------
	$g_db_table_prefix		= '';

	#############################
	# Mantis Email Settings
	#############################

	# --- email variables -------------

	$g_administrator_email	= 'XXX';
	$g_webmaster_email		= 'XXX';

	# the sender email, part of 'From: ' header in emails
 	$g_from_email			= 'XXX';
	
	# the sender name, part of 'From: ' header in emails
	$g_from_name			= 'Gestor de Desarrollo IDN';

	# the return address for bounced mail
	$g_return_path_email	= 'XXX';

	# APS. default upload path
	$g_absolute_path_default_upload_folder = '/home/idngloba/public_html/desarrollo/upload';

	$g_cookie_path          = './';

	$g_cookie_domain        = 'idnglobal.com';
	
	
	$g_status_enum_string				= '10:new,20:feedback,30:acknowledged,33:a presupuestar,35:presupuestada,37:presupuesto aceptado,40:confirmed,50:assigned,80:resolved,81:ingresado en BPN,82:enviado para implementar,83:implementado en testing,84:testing,85:prueba de usuario,90:closed';
	
	
	$g_status_enum_workflow = array();
	$g_status_enum_workflow[RESOLVED] ='10:nueva,81:ingresado en BPN';
	$g_status_enum_workflow[INGRESADO] ='10:nueva,82:enviado para implementar';
	$g_status_enum_workflow[ENVIADOIMPL] ='10:nueva,83:implementado en testing';
	$g_status_enum_workflow[IMPLTEST] ='10:nueva,84:testing';
	$g_status_enum_workflow[TESTING] ='10:nueva,85:prueba de usuario';
	$g_status_enum_workflow[PRUEBAUSR] ='10:nueva,90:cerrada';
	
	$g_status_colors		= array( 'new'			=> '#fcbdbd', // red    (scarlet red #ef2929)
								 'feedback'		=> '#e3b7eb', // purple (plum        #75507b)
								 'a presupuestar'		=> '#a1b7eb', // purple (plum        #75507b)
								 'presupuestada'		=> '#l3b7eb', // purple (plum        #75507b)
								 'presupuesto aceptado'		=> '#pfcd85', // purple (plum        #75507b)
								 'acknowledged'	=> '#ffcd85', // orange (orango      #f57900)
								 'confirmed'	=> '#fff494', // yellow (butter      #fce94f)
								 'assigned'		=> '#c2dfff', // blue   (sky blue    #729fcf)
								 'resolved'		=> '#d2f5b0', // green  (chameleon   #8ae234)
								 'ingresado en BPN' => '#9AFE2E',
								 'enviado para implementar' => '#FE642E',
								 'implementado en testing' => '#0489B1',//'implementado en testing' => '#0404B4',
								 'testing' => '#DF3A01',//'testing' => '#8A2908'
								 'prueba de usuario' => '#86B404',//'prueba de usuario' => '#0B610B'
								 'veremos' => '#86B104',//'prueba de usuario' => '#0B610B'
								 'closed'		=> '#c9ccc4'); // grey  (aluminum    #babdb6)
	

	

?>
config_inc.php (3,015 bytes)   

Activities

grangeway

grangeway

2014-04-23 13:26

reporter   ~0040141

Quick Question here to start with - are you accessing the server directly, or are there any proxy servers involved / in the middle ?

federico.primomo

federico.primomo

2014-04-23 13:35

reporter   ~0040142

The domain name is the same, and there are not proxy servers involved.

grangeway

grangeway

2014-04-23 14:25

reporter   ~0040144

I wonder if @atrol has any ideas - I assume you've tried obvious of clearing cookies. Does IE look like it has a cookie from the webserver?

[I assume the /path on the server has remained the same etc)

Do others using IE have the same issue or just yourself?

atrol

atrol

2014-04-23 16:34

developer   ~0040146

No idea at the moment.
Might help some way 0012438
Check also your server logs for errors/warnings

federico.primomo

federico.primomo

2014-04-23 16:45

reporter   ~0040148

All users have the same problem, the problem is not ie cache config or any security issue.

grangeway

grangeway

2014-04-23 18:03

reporter   ~0040149

Is it a public web tracker I can sign up for - to see if I can think of any ideas?

grangeway

grangeway

2014-04-23 18:58

reporter   ~0040151

strange.... so lets pull ideas out the air....

Does it make any difference if you set:

$g_cookie_domain = '.idnglobal.com';

federico.primomo

federico.primomo

2014-04-23 19:08

reporter   ~0040152

No, the same error...

federico.primomo

federico.primomo

2014-04-24 17:58

reporter   ~0040162

Any idea ? What can I try ?

atrol

atrol

2014-04-24 18:06

developer   ~0040163

Check also your server logs for errors/warnings
Did you check?

Run also admin/check.php

There are probably some more issues in your installation as captcha on signup page does also not work.
http://idnglobal.com/desarrollo/signup_page.php

Additional information listed below may also be useful:

  • Exact version of PHP, Database, Web server and Operating System
  • Relevant customizations (e.g. changes in config_inc.php, etc)
  • Installed plugins or custom functions ?
  • Was the MantisBT source code modified in any way ?
federico.primomo

federico.primomo

2014-04-24 18:37

reporter   ~0040164

  • There are no errors in php.log
  • check.php "All Tests Passed."
  • php version: 5.2.17
  • OS : CentOS release 6.5 (Final)
  • relevant customizations : no
  • installed plugins : no
  • mantisbt code has never been modified

I attach config_inc.php, I've replaced some values with 'XXX'

atrol

atrol

2014-04-25 00:34

developer   ~0040168

Remove the line with $g_cookie_path from your config_inc.php
Does this fix your issue?

federico.primomo

federico.primomo

2014-04-25 09:30

reporter   ~0040172

Yes! removing that line solved the problem.
Thanks a lot.

I don't know why I didn't have that problem in the older server.

//$g_cookie_path = './';