View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
0016072 | mantisbt | public | 2013-06-19 05:12 | 2013-06-28 16:41 | |
Reporter | Thomas JACQUES | Assigned To | dregad | ||
Priority | high | Severity | major | Reproducibility | have not tried |
Status | closed | Resolution | unable to reproduce | ||
OS | Ubuntu | OS Version | 10.04.4 LTS | ||
Product Version | 1.2.15 | ||||
Summary | 0016072: After a migration 1.0.8 to 1.2.15, mails cannot be send | ||||
Description | Good morning, Friday, I migrate Mantis to 1.2.15 .
$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT; The log_file /tmp/mantisbt.log returns : 19-06-2013 09:42 mail Processing e-mail queue (1 messages) My SMTP_SERVER is OK. I still can send mails with mantis 1.0.8 on the same server. Please help me. Thomas. | ||||
Tags | No tags attached. | ||||
The error message 'Erreur SMTP : Echec de l'authentification.' is triggered by the phpMailer library, and we just print it out as we get it. Obviously we're bundling a more recent version of that library in 1.2 than we were in 1.0 which can explain the difference in behavior (I'm assuming here that you have already double-checked that you're using the same parameters for both versions), but the bottomline is that the issue most likely lies with your config settings, I would guess with one of these:
I'm afraid there is not much more I can do. To troubleshoot in more details what is happening behind the scenes, take a look at core/email_api.php email_send() function. As this issue is linked to your configuration / system setup and not an issue in MantisBT, I'm resolving it now. Use the forums, the mantisbt-help mailing list or IRC for further assistance (refer to http://www.mantisbt.org/support.php for links and further details). |
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You might also try a nightly build [1] as version 1.2.16dev contains an updated version of the underlying PHPMailer library, see 0015958 |
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Thank you for the answer but config_inc.php doesn't change. Do I have to install something on my server ? |
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Hi Atrol, Thank you for your answer. How can I Update ? Thomas |
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I copied all files in mantisbt-1.2.16dev-master-1.2.x-e73e738\library\phpmailer but I have the same problem : The Mantis_email_table didn't existed on Mantis 1.0.8 . Is there a link to my problem ? |
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Thomas, There is no direct link. Mantis now uses an e-mail queue, which is what that table is, allowing e-mails to be stored for later sending. The sending process itself has not changed much, for details see the email_send() function. As I said earlier, the original error is thrown by phpMailer (not by Mantis), as a result of how you define your parameters. |
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