View Issue Details

IDProjectCategoryView StatusLast Update
0012482mantisbtemailpublic2011-08-05 02:30
Reporterbasil.mathew Assigned Toatrol  
PriorityhighSeveritymajorReproducibilityalways
Status closedResolutionno change required 
Product Version1.2.2 
Summary0012482: Email alignment issue
Description
The email formatting is not correct.The issue is that the readability is a bit low.

The below listed alignments, as it shows gives poor alignment in GMAIL.

Project: Ams
Issue ID: 678
Category: admin
Reproducibility: have not tried
Severity: major
Priority: low
Status: assigned
Issue No:

TagsNo tags attached.

Relationships

has duplicate 0012460 closedatrol Email formatting issue 

Activities

atrol

atrol

2010-10-26 03:06

developer   ~0027160

Click on the small arrow right beside the "Reply button"
Choose: "Show original"
Is this what you expect

basil.mathew

basil.mathew

2010-10-26 03:30

reporter   ~0027161

That leads to an another page with out any graphics or any options buttons.
That doesn't solve the issue.The mail content remains the same.

atrol

atrol

2010-10-26 04:19

developer   ~0027163

Is the alignment Ok when choosing the option "Message text garbled?" from same menue?

basil.mathew

basil.mathew

2010-10-26 04:47

reporter   ~0027165

Last edited: 2010-10-26 07:58

Yes the alignment is ok but it leads to a different window .
There it shows to select encoding type on the browser.None of the encoding type gives a convenient output.
That is the problem.

atrol

atrol

2010-10-29 05:31

developer   ~0027194

Comment from David (dhx) mantisbt-help mailing list
My guess is that Gmail is rendering the email in a font that isn't fixed
width. As MantisBT sends plain text emails (not HTML) there isn't really
anything we can do to solve the problem.

Perhaps you're able to set the font in Gmail to "monospace" (CSS value
for the 'font' property) or use a Greasemonkey script in Firefox to hack
around the issue if needed.

atrol

atrol

2010-10-29 06:09

developer   ~0027195

basil.mathew, I asked you to check if using "Message text garbled?" shows the alignment you expect. This was the "non technical" way to check what David explained. GMAIL uses a monospcaed font to display the message when clicking "Message text garbled?"