0012482: Email alignment issue

(0027160)
atrol (developer)
2010-10-26 03:06

Click on the small arrow right beside the "Reply button"
Choose: "Show original"
Is this what you expect

(0027161)
basil.mathew (reporter)
2010-10-26 03:30

That leads to an another page with out any graphics or any options buttons.
That doesn't solve the issue.The mail content remains the same.

(0027163)
atrol (developer)
2010-10-26 04:19

Is the alignment Ok when choosing the option "Message text garbled?" from same menue?

(0027165)
basil.mathew (reporter)
2010-10-26 04:47
edited on: 2010-10-26 07:58

Yes the alignment is ok but it leads to a different window .
There it shows to select encoding type on the browser.None of the encoding type gives a convenient output.
That is the problem.

(0027194)
atrol (developer)
2010-10-29 05:31

Comment from David (dhx) mantisbt-help mailing list
My guess is that Gmail is rendering the email in a font that isn't fixed
width. As MantisBT sends plain text emails (not HTML) there isn't really
anything we can do to solve the problem.

Perhaps you're able to set the font in Gmail to "monospace" (CSS value
for the 'font' property) or use a Greasemonkey script in Firefox to hack
around the issue if needed.

(0027195)
atrol (developer)
2010-10-29 06:09

basil.mathew, I asked you to check if using "Message text garbled?" shows the alignment you expect. This was the "non technical" way to check what David explained. GMAIL uses a monospcaed font to display the message when clicking "Message text garbled?"

Issue History
Date Modified	Username	Field	Change
2010-10-26 00:55	basil.mathew	New Issue
2010-10-26 03:06	atrol	Note Added: 0027160
2010-10-26 03:06	atrol	Status	new => feedback
2010-10-26 03:08	atrol	Relationship added	has duplicate 0012460
2010-10-26 03:30	basil.mathew	Note Added: 0027161
2010-10-26 03:30	basil.mathew	Status	feedback => new
2010-10-26 04:19	atrol	Note Added: 0027163
2010-10-26 04:19	atrol	Status	new => feedback
2010-10-26 04:47	basil.mathew	Note Added: 0027165
2010-10-26 04:47	basil.mathew	Status	feedback => new
2010-10-26 07:58	basil.mathew	Note Edited: 0027165	View Revisions
2010-10-29 05:31	atrol	Note Added: 0027194
2010-10-29 06:09	atrol	Note Added: 0027195
2010-10-29 06:09	atrol	Status	new => resolved
2010-10-29 06:09	atrol	Resolution	open => no change required
2010-10-29 06:09	atrol	Assigned To	=> atrol
2011-08-05 02:30	atrol	Status	resolved => closed

Notes
(0027160) atrol (developer) 2010-10-26 03:06	Click on the small arrow right beside the "Reply button" Choose: "Show original" Is this what you expect

(0027161) basil.mathew (reporter) 2010-10-26 03:30	That leads to an another page with out any graphics or any options buttons. That doesn't solve the issue.The mail content remains the same.

(0027163) atrol (developer) 2010-10-26 04:19	Is the alignment Ok when choosing the option "Message text garbled?" from same menue?

(0027165) basil.mathew (reporter) 2010-10-26 04:47 edited on: 2010-10-26 07:58	Yes the alignment is ok but it leads to a different window . There it shows to select encoding type on the browser.None of the encoding type gives a convenient output. That is the problem.

(0027194) atrol (developer) 2010-10-29 05:31	Comment from David (dhx) mantisbt-help mailing list My guess is that Gmail is rendering the email in a font that isn't fixed width. As MantisBT sends plain text emails (not HTML) there isn't really anything we can do to solve the problem. Perhaps you're able to set the font in Gmail to "monospace" (CSS value for the 'font' property) or use a Greasemonkey script in Firefox to hack around the issue if needed.

(0027195) atrol (developer) 2010-10-29 06:09	basil.mathew, I asked you to check if using "Message text garbled?" shows the alignment you expect. This was the "non technical" way to check what David explained. GMAIL uses a monospcaed font to display the message when clicking "Message text garbled?"