0011372: Can't open .msg-files

(0024111)
atrol (developer)
2010-01-09 10:07

What is happening if you double click the msg file in Windows Explorer?
Same behaviour? If yes, your problem is not related to MantisBT

(0024112)
schneebi (reporter)
2010-01-09 10:15

If I download and save the .msg-file and then double click it, everything works fine (outlook opens the file directly).

(0024114)
dhx (developer)
2010-01-09 20:45
edited on: 2010-01-09 20:46

Which browser are you using?

Are you using PHP 5.3.0 or, alternatively, 5.1.x or 5.2.x with the fileinfo extension?

This really does sound like a problem with how your browser maps MIME types to actions (which application to open, etc).

(0024120)
schneebi (reporter)
2010-01-11 00:47

This issue was tested on Firefox 3.5.7, also on IE 8.0 and IE 6.
My host is using PHP 5.2.11.

With Mantis 1.1.8 (or other web-applications we are using), everything works fine.
It only happens in Mantis 1.2.0rc2.

(0024121)
schneebi (reporter)
2010-01-11 01:11
edited on: 2010-01-11 01:12

Tested here on mantisbt.org - it works fine...
With the same file on my 1.2.0rc-installation, it doesn't work... - on my 1.1.8-installation, it works fine. Both are on the same host.

(0024141)
mars-dev (reporter)
2010-01-13 11:09
edited on: 2010-01-13 11:10

I can confirm this bug.

@schneebi: You can fix it in file_download.php.
Replace line 108:
header( 'Content-Disposition:' . $t_disposition . ' filename*=UTF-8\'\'' . urlencode( $t_filename ) . '; filename="' . urlencode( $t_filename ) . '"' );
With this code:
header('Content-Disposition:' . $t_disposition . ' filename="' . $t_filename . '"');
The code above fixed all Problems in FF 3.5.7, IE 8 and Opera 10. Server is running Apache2 with PHP 5.2.9.

(0024151)
dhx (developer)
2010-01-14 08:54

@mars-dev: Your change essentially disables UTF-8 filenames from being possible, and limits you to the old school ASCII character set (not extended characters either). I can't see from that code why those changes would suddenly fix download problems with only .msg files... across 3 different browsers.

I'll just wait here to see if anyone else can reproduce this problem :)

(0024782)
mars-dev (reporter)
2010-03-17 18:13

I think this one can be closed.
The Bug is solved in the final 1.2.0.

Issue History
Date Modified	Username	Field	Change
2010-01-09 09:03	schneebi	New Issue
2010-01-09 10:07	atrol	Note Added: 0024111
2010-01-09 10:15	schneebi	Note Added: 0024112
2010-01-09 20:45	dhx	Note Added: 0024114
2010-01-09 20:46	dhx	Note Edited: 0024114	View Revisions
2010-01-09 20:46	dhx	Status	new => feedback
2010-01-11 00:47	schneebi	Note Added: 0024120
2010-01-11 00:47	schneebi	Status	feedback => new
2010-01-11 01:04	schneebi	File Added: mantisbt 0011372 Can't open msg-files.msg
2010-01-11 01:11	schneebi	Note Added: 0024121
2010-01-11 01:12	schneebi	Note Edited: 0024121	View Revisions
2010-01-13 11:09	mars-dev	Note Added: 0024141
2010-01-13 11:10	mars-dev	Note Edited: 0024141	View Revisions
2010-01-14 08:54	dhx	Note Added: 0024151
2010-03-17 18:13	mars-dev	Note Added: 0024782
2010-03-18 04:05	atrol	Status	new => resolved
2010-03-18 04:05	atrol	Fixed in Version	=> 1.2.0
2010-03-18 04:05	atrol	Resolution	open => fixed
2010-03-18 04:05	atrol	Assigned To	=> atrol
2010-03-31 04:16	dhx	Relationship added	related to 0008210
2010-03-31 04:16	dhx	Relationship deleted	related to 0008210
2010-06-09 03:45	dhx	Status	resolved => closed

Notes
(0024111) atrol (developer) 2010-01-09 10:07	What is happening if you double click the msg file in Windows Explorer? Same behaviour? If yes, your problem is not related to MantisBT

(0024112) schneebi (reporter) 2010-01-09 10:15	If I download and save the .msg-file and then double click it, everything works fine (outlook opens the file directly).

(0024114) dhx (developer) 2010-01-09 20:45 edited on: 2010-01-09 20:46	Which browser are you using? Are you using PHP 5.3.0 or, alternatively, 5.1.x or 5.2.x with the fileinfo extension? This really does sound like a problem with how your browser maps MIME types to actions (which application to open, etc).

(0024120) schneebi (reporter) 2010-01-11 00:47	This issue was tested on Firefox 3.5.7, also on IE 8.0 and IE 6. My host is using PHP 5.2.11. With Mantis 1.1.8 (or other web-applications we are using), everything works fine. It only happens in Mantis 1.2.0rc2.

(0024121) schneebi (reporter) 2010-01-11 01:11 edited on: 2010-01-11 01:12	Tested here on mantisbt.org - it works fine... With the same file on my 1.2.0rc-installation, it doesn't work... - on my 1.1.8-installation, it works fine. Both are on the same host.

(0024141) mars-dev (reporter) 2010-01-13 11:09 edited on: 2010-01-13 11:10	I can confirm this bug. @schneebi: You can fix it in file_download.php. Replace line 108: header( 'Content-Disposition:' . $t_disposition . ' filename*=UTF-8\'\'' . urlencode( $t_filename ) . '; filename="' . urlencode( $t_filename ) . '"' ); With this code: header('Content-Disposition:' . $t_disposition . ' filename="' . $t_filename . '"'); The code above fixed all Problems in FF 3.5.7, IE 8 and Opera 10. Server is running Apache2 with PHP 5.2.9.

(0024151) dhx (developer) 2010-01-14 08:54	@mars-dev: Your change essentially disables UTF-8 filenames from being possible, and limits you to the old school ASCII character set (not extended characters either). I can't see from that code why those changes would suddenly fix download problems with only .msg files... across 3 different browsers. I'll just wait here to see if anyone else can reproduce this problem :)

(0024782) mars-dev (reporter) 2010-03-17 18:13	I think this one can be closed. The Bug is solved in the final 1.2.0.

Relationships